Frequently Asked Questions
SHIPPING
DO YOU SHIP INTERNATIONALLY?
Yes! We are happy to provide international shipping. We are unable to ship to Ascension Island, India, Kuwait, Luxembourg, Malta, Russia, Ukraine, Switzerland, or Tristan da Cunha at this time.
WHAT ARE YOUR SHIPPING COSTS?
Please note the following rate structure for most orders:
Domestic (Canada) ::
Under $500 ($21) –– Between $500 - $975 ($30) –– Over $975 (FREE)
United States ::
Under $975 (Canada Post) ($23) –– Under $975 with Signature ($35) –– Over $975 (FREE)
Asia ::
Under $975 ($66) –– Over $975 ($45)
Rest of the World ::
Under $850 ($57)–– Between $975 - $1200 ($40) –– Over $1200 ($45)
DO YOU CHARGE TAXES ON YOUR PRODUCTS?
In Quebec we must charge GST/QST, as well as federal tax in the rest of Canada.
Prices listed on the website do not include duties or taxes. Please be informed of your country’s import policies before committing to a purchase, as any taxes, duties or customs upon delivery are the responsibility of the buyer, and are in no way controlled by Sofia Zakia.
Questions on CUSTOM WORK
CAN YOU MAKE ME A CUSTOM PIECE?
Yes! We do offer bespoke engagement rings and other commissioned pieces. Should you be interested in this
I LIKE A PIECE IN YOUR STORE, BUT I’D LIKE A DIFFERENT STONE.
In most cases, this shouldn’t be a problem. If you don’t see the gemstone(s) you are interested in having on your Sofia Zakia piece in the drop-down menu of the product, please e-mail us. Kindly note that stone customization may not always be available, and the cost will reflect the changes made.
Order & Retunrs
WHAT’S YOUR RETURN/EXCHANGE POLICY?
Please note that as all Sofia Zakia pieces are made to order, they are final sale and we do not accept returns, so please be sure of the piece you’re looking at before you purchase! If you are hesitant and have any questions, please contact us prior to placing an order. Once an order has been placed, we put it into production and it cannot be cancelled. See our full cancellation policy here.
DO YOU OFFER REPAIRS?
We offer free repairs of pieces within 7 days of receipt. Please see our full repair policy for details. We reserve the right to decline unreasonable repairs.